Our Rental business, which is based in both New Zealand and Australia, is on the lookout for an awesome On Roads Consultant to assist our customers while they’re on their adventure if they have an issue with their vehicle!

Based at our JUCY Headquarters in Parnell, you’ll be someone who loves to help people. You need a sense of adventure, patience and fantastic problem-solving skills, and if you have some basic car knowledge and an extra friendly and confident personality, read on! 

Helping to assist JUCY customers each day you’ll be following up on previous jobs, answering calls and emails, and finding solutions for our customers on the road.   Think of this role as our very own JUCY Helpline.

Come and save the day to ensure our customers can get on with their adventures.

This is a permanent full-time position in which you would work across a rotating roster. Shifts are between 7 am and 9 pm, including weekends and public holidays 

What you need:

• Experience in a customer services role
• To be a conversationalist, and to enjoy chatting to customers via phone and email, and helping them on their journey – it’s all inbound support
• Have fantastic problem-solving and negotiation skills, resourceful and think outside the box 
• Have exceptional customer service skills, including perfect written and spoken English. Additional languages are advantageous
• Be passionate about the tourism industry and ideally have knowledge of travelling – especially vehicles, and ideally have a driver’s license to know how a car works
• Be great at multi-tasking with an awesome attitude
• Be available to work a rotating roster

At JUCY we offer the following:

• A 40-hour working week
• A competitive hourly rate of $26 per hour
  
• Opportunity to take your career further in the Tourism industry
• Amazing company culture, working with people from all over the world

If you think JUCY and this opportunity sound like you and you want to have a general discussion about this position please get in touch for an obligation-free chat about the role, we cannot wait to hear from you!