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Auckland Snooze Hotel Manager

Our JUCY Snooze property in central Auckland offers both hostel and hotel style accommodation. We are on the lookout for an exceptional Hotel Manager to lead a passionate and fun team.
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Do you have what it takes to motivate a team to deliver amazing customer experiences on a daily basis? Well, now's your chance to join award-winning tourism company JUCY, and do just that!

Our JUCY Snooze property in central Auckland offers both hostel and hotel style accommodation. We are on the lookout for an exceptional person to lead a passionate and fun team who will be responsible for ensuring the team are delivering an exceptional JUCY experience to every JUCY customer that walks through the door, all the while inspiring and managing your JUCY crew to be the best they can be through your extraordinary leadership and mentoring skills.

You will be responsible for the day-to-day management of this JUCY Snooze - including commercial accountability for budgeting and financial management, planning, organising and directing all services. You’ll also be responsible for ensuring revenue is maximised and the dream team delivers a standard of service and presentation that exceeds customer’s needs and expectations.

Key responsibilities:

  • Lead, coach, mentor and motivate team to achieve collective objectives ensuring excellence in service delivery
  • Ensure appropriate training, development and succession planning activities are in place
  • Deliver agreed business plan and strategic objectives within annual budget
  • Resolve customer complaints and comments that have been escalated in a timely and professional manner
  • Oversee the delivery of maintenance, supplies, renovations and furnishings
  • Establish and maintain excellent relationships with all stakeholders and colleagues through effective networking and development of high value relationships

To get through the doors, you’ll also need:

  • Proven leadership skills managing a successful team
  • Hotel Management experience ideally 4+ years
  • Proven customer experience management – we look forward to hearing your stories to exhibit your skills
  • Monthly reporting skills to enable monthly targets are met
  • Preference given if other languages are spoken

But… we don't want someone who can just check all these boxes. We're after a living, breathing human who has passions of their own, the ability to laugh at themselves, and generally bring something to add to the outstanding culture of JUCY.

At JUCY our values are Fun, Family, Pride and Passion and we live by these every day! This is your chance to really make your mark in a role that does not come around everyday. Apply now and tell us why it is you that we should be welcoming into the JUCY family.

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Auckland Central

1010 Auckland Directions 0800 399 736



At JUCY we believe in living a life less ordinary! And when you work here, you get awesome stuff. Here's a taster:


  • Adventures On Us

    5 free nights a year in a JUCY vehicle of your choice, a free night in each of our state-of-the-art Snooze accommodation, and unlimited trips on JUCY Cruise in the Milford Sound

  • Culture Awards

    With things you actually want to win, like adventure or wellness packages, and even cash!

  • JUCY Gives

    A paid day of leave to work out there in the community for your favourite charity

  • Discounts

    On JUCY product for your friends and family!


JUCY has over 350 awesome crew members, focused on delivering the ultimate customer experience. JUCY staff are well-travelled, passionate, friendly and knowledgeable. Everyone lives and breathes our values everyday – Fun, Family, Passion, Pride. 

With fantastic career progression, and awesome JUCY programs in place (like JUCY Swap - where you can swap locations for a week, to JUCY Gives where we  pay all out JUCY crew a day to go and give back to the community and environment) 

You will feel part of the family the minute you walk through the door, and with a culture that is all about diversity - you can be the same person you are at home here. In fact we encourage it! 

Already working at JUCY?

Let’s recruit together and find your next colleague.


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