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Customer Experience Consultant - $20 per hour

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Our Rentals business is on the lookout for an awesome Customer Experience Consultant aka a Superhero, to assist our customers while they’re on their adventure if they have an issue with their vehicle!

Based in our Auckland Contact Centre at JUCY HQ, you’ll be someone who loves to help people. You’ll have a sense of adventure, patience and fantastic problem-solving skills, and if you have some basic car knowledge and an extra friendly and confident personality, read on! 

Essentially, you’re a virtual hitchhiker and you will easily get on board our customers' JUCY experiences to deliver happiness. Each day in this role you’ll be following up on previous jobs, answering calls and emails, and finding solutions for our customers out there on the road. Bring your calming energy and come and save the day to ensure our customers get the green light to get on with their JUCY adventure.

This is a permanent role and we’re in search of a full-time person to work across a rotating roster. Shifts are between 8am and 8pm, including weekends and public holidays (this may include over Christmas and New Year).

To become a Customer Experience Superhero at JUCY, you will:

  • Love chatting to customers via phone and email, and helping them on their journey – it’s all inbound support
  • Fantastic problem solving and negotiation skills, being resourceful and thinking outside the box – you can save the day!
  • Have exceptional customer service skills, including perfect written and spoken English. Additional languages are advantageous
  • Be passionate about the tourism industry and ideally have knowledge of travelling – especially vehicles, and ideally or have a driver’s license to know how a car works
  • Be great at multi-tasking with an awesome attitude!

At JUCY we offer:

  • Opportunity to take your career further in the Tourism industry 
  • Amazing company culture, working with people from all over the world 
  • Great JUCY perks, such as 5 days free campervan hire and discounts at some of the other iconic NZ brands within the Polar Capital Group

Our values at JUCY are Fun, Family, Pride and Passion and we live and breathe these values every day.

If you think JUCY and this opportunity sounds like you, please hit apply now we'd love to hear more about you!

 

 

Or, know someone who would be a perfect fit? Let them know!

Auckland HQ

Parnell Road
1052 Auckland Directions 0800 399 736 View page

OUR CREW

JUCY's awesome crew are well-travelled, passionate, friendly and knowledgeable people, focused on delivering the ultimate customer experience. Everyone lives and breathes our values everyday – Fun, Family, Passion, Pride. 

You will feel part of the family the minute you walk through the door, and with a culture that is all about diversity - you can be the same person you are at home here, in fact we encourage it! 

Already working at JUCY?

Let’s recruit together and find your next colleague.

email
@jucyworld.com
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